Mobitrend (“we” and “us”) is the operator of (https://mobitrend.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.3. Returns
- Return Due To Change Of Min
- Warranty Returns
- Refund to your payment method
- A refund in store credit
- A replacement item sent to you (if stock is available)
4. Delivery Terms
- Transit Time Domestically
- Dispatch Time
- Change of delivery address
- Items Out Of Stock
- Delivery Time Exceeded
In general, domestic shipments are in transit for 2 – 7 days.
Orders are usually dispatched within 2 business days of payment of the order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.7. Duties & Taxes
- Sales Tax
Mobitrend will happily accept returns due to change of mind as long as a request to return is received by us within 1 day of receipt of the item and are returned to us in original packaging, unused and in a resalable condition.
Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Mobitrend will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Mobitrend will happily honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Mobitrend. to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
Sales tax has already been applied to the price of the goods as displayed on the website8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. No cancellation will be allowed after dispatching the item If an order has already been dispatched, please refer to our refund policy.
The items are not transferable/exchangeable for cash/card/any other items.
Mobitrend reserves the right to hold void, cancel, suspends to order(s) any point of time or where it becomes necessary to do and refund the payment to customers within 15 working days.
Parcels are insured for loss and damage up to the value as stated by the courier.9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
1. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
2. Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.10. Customer service
For all customer service enquiries, please submit an enquiry at https://mobitrend.in/contact