Return and Exchange Policy
Effective Date: [Date of Invoice]
1. Returns and Exchanges
1.1 Eligibility:
- We want you to be completely satisfied with your purchase from Mobitrend. If you are not satisfied with your order for any reason, you may be eligible for a return or exchange.
1.2 Conditions:
- To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags attached.
- Returns or exchanges must be requested within [ 1 ] days of the delivery date.
2. How to Initiate a Return or Exchange
2.1 Contact Us:
- To initiate a return or exchange, please contact our customer service team at support@Mobitrend.in or by phone at 8688909808.
- Please provide your order number and details of the item(s) you wish to return or exchange.
2.2 Return Authorization:
- Once your return or exchange request is approved, you will receive further instructions on how to proceed with the return or exchange process.
3. Return Shipping
3.1 Cost:
- Customers are responsible for the cost of return shipping, unless the return is due to a defect, damage, or error on our part.
3.2 Shipping Method:
- We recommend using a trackable shipping method to ensure that your return is received by us safely and securely.
4. Refunds and Exchanges
4.1 Refunds:
- Refunds will be issued to the original payment method used for the purchase within [ 7 ] business days of receiving the returned item(s).
- Original shipping charges are non-refundable.
4.2 Exchanges:
- Exchanges will be processed promptly upon receiving the returned item(s) and subject to availability. If the desired item is unavailable, a refund will be issued instead.
5. Non-Returnable Items
5.1 Final Sale Items:
- Certain items, such as sale or clearance items, may be marked as final sale and are not eligible for return or exchange unless defective or damaged upon receipt.
6. Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please contact our customer service team at:
